If you need help with your order or have a question about one of our products, please read the frequently asked questions below. If you can't find your answer there, please get in touch with our support team via support@belladecore.com.
Shipping & Delivery
We currently ship to addresses within the United Kingdom only.
All orders are shipped from our UK fulfillment warehouse, where items are stored, quality-checked, and packaged before dispatch. This ensures faster delivery and reliable shipping across the United Kingdom.
For more details, please visit our Shipping Policy page here.
Tracked Shipping is completely free on all orders delivered within the United Kingdom.
Our delivery time includes both processing and courier transit. Orders placed before 17:00 GMT-London are processed the same working day, while anything after that moves to the next business day. Processing usually takes 1-4 working days, and transit takes 8-11 working days.
In total, most customers receive their order within 9-15 working days from the date of purchase.
For full details, please see our Shipping Policy here.
Not always. In most areas, couriers will leave your parcel in a safe location if you’re not home, and they usually provide photo proof as confirmation.
In locations where a signature is required, the courier will make 1-2 delivery attempts. If they’re unable to deliver, your parcel may be taken to a local collection point with a note left at your address, or it may be returned to us. If this happens, our team will contact you to arrange a new delivery.
For more details, visit our Shipping Policy Page here.
Most of our courier partners deliver Monday to Friday. Some may attempt weekend delivery depending on your area, but weekend delivery isn’t guaranteed.
Order & Tracking
Yes, you can update your shipping address as long as your order hasn’t entered fulfillment.
You have 24 hours after placing your order to make changes.
Once the order has shipped, we may not be able to update the address.
For full details, please see our Shipping Policy here.
Yes, we can update or modify your order as long as it hasn’t entered fulfillment.
Please contact us as soon as possible so we can make the change in time.
Once the order is being processed or has shipped, updates may no longer be possible. For more details, please see our Shipping Policy here.
You can track your order anytime by visiting our Track My Order page. Simply enter the tracking number from your confirmation email, or use your order number and email address to view the latest updates.
Please allow up to 2 business days after placing your order for tracking information to become available.
For full details, you can also visit our Shipping Policy page here.
If your order hasn’t arrived by the estimated delivery date, it may simply be experiencing a slight delay with the courier. You can check the latest status anytime through our Track My Order page.
If your parcel still hasn’t arrived 3 days after the expected delivery window, please contact us so we can investigate and assist you right away.
If the courier confirms that your package has been lost, we’ll take care of it right away. We’ll reship your order at no additional cost once the loss is verified.
Please contact us with your order number so we can assist you promptly.
Couriers may leave your parcel in a safe location such as your porch, mailbox area, or a designated parcel spot.
If photo proof is provided, the delivery is considered complete.
If you’re unable to locate the parcel, please contact us and we’ll help investigate with the courier.
Product & Quality
Some of our items, such as lamps, glass components, and stone-inspired décor, are considered fragile.
That’s why we use secure, protective packaging to ensure they arrive safely.
All fragile items are packaged with:
This helps prevent damage during transit and ensures your décor arrives in perfect condition.
Yes, most of our lamps include bulbs. If a bulb is not included with a specific lamp, it will be clearly stated on that product’s page under the “What’s Included” section.
Yes. Items that require assembly or installation, such as certain lighting pieces, include instructions inside the package.
If you need additional guidance, our support team is always here to help.
Returns & Exchanges
A refund request can be submitted within 30 days after the purchased item has been delivered to the customer.
For more information, visit our Return and Refund Policy here.
If you receive a defective item, we will replace it at no cost. Please contact us and return the item within 30 days. For more details, please review our Return Policy.
Yes. We offer a 24-hour cancellation window. Please Contact Us within this timeframe to cancel your order.
We accept exchanges for eligible items. For full instructions, please review our Return Policy.
Exchange times depend on the situation.
If your item arrived damaged or defective, we’ll ship a replacement right away without waiting for the original item to be received.
For change-of-mind exchanges, we first need to receive and inspect the returned item. Inspections take up to 48 hours, and once approved, we’ll ship the replacement using our standard delivery timeframes.
For full details, please review our Return & Refund Policy here.
Returns sent without authorization may be delayed or rejected because our fulfillment facility handles shipments for multiple brands, and packages without an RMA number cannot be identified.
Please contact us first to receive a Return Authorization (RMA) and the correct return instructions.
We strongly recommend using the original box, foam, and inserts when returning fragile décor items, as each product is packaged in a way that protects it during transit.
If your original packaging is damaged or no longer available, that’s no problem, just use a similar-sized box and make sure the item is packed securely with proper protective materials. Safe packaging is required so the item arrives back in good condition and remains eligible for a refund.
Payments & Refunds
Your security is our highest priority. All transactions on our website are encrypted using advanced SSL technology to ensure your privacy and security. We continuously monitor and update our website to meet the latest security standards and comply with regulatory requirements.
We accept all major payment methods, including Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. All available payment options will appear at checkout.
Common reasons include:
We recommend trying a different payment method or contacting your bank for more details.
At this time, we only accept one payment method per order.
Once approved, you’ll automatically receive a full refund to your original payment method. Refunds are typically processed within 7 business days, though this may vary depending on your bank or card provider.
No, we don’t charge any restocking fees for returned or exchanged items. You’ll receive the full eligible amount according to our return policy.
Contact & Support
You can reach us by emailing support@belladecore.com or by directly calling us at +44 7520 620260, or through our Contact Us page. We do our best to reply within 12-24 hours during a business days via e-mail.
At Bella Decore, you can shop with peace of mind thanks to our 30-day easy return and refund.
If you have any questions, feedback, or concerns about your order, don’t worry! Our customer service team is here to assist you.
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