Terms of service

Last updated: December 18, 2025

1. Overview

Welcome to Bella Decore.

Bella Decore (“we,” “us,” or “our”) operates this website and provides home décor products, including lighting, clocks, stone-inspired pieces, and other household items, to customers within the United Kingdom. By accessing our website or making a purchase, you agree to be bound by these Terms of Service (“Terms”) as well as our Privacy Policy and any additional policies referenced on our site.

If you do not agree with these Terms, please do not use our Services or make any purchases through our website.

2. Eligibility & Account Security

2.1 Age Requirement

  • To use our website or place an order, you confirm that you are at least the age of majority in your country or region of residence.

2.2 Accurate Information

  • You agree to provide current, complete, and accurate information when creating an account or completing a purchase. This includes your name, billing details, delivery address, and contact information.

3. Product Representations & Material Variations

3.1 Accuracy of Information

  • We work to ensure that all product descriptions, dimensions, materials, and images displayed on our website are accurate and up to date. However, minor variations may occur due to manufacturing processes or display settings.

3.2 Natural Material Characteristics

  • Many of our décor pieces are crafted with natural materials such as stone, wood, ceramics, or hand-finished textures. Slight variations in grain, texture, colour tone, or pattern are normal and should not be considered defects.

3.3 Colour Display

  • Because screens and devices may render colours differently, the colour you see on your screen may not perfectly match the actual product. We strive to present images as true-to-life as possible.

3.4 Availability & Updates

  • Some items may be produced in limited quantities and may sell out without prior notice. We reserve the right to update product details, pricing, or availability at any time.

4. Orders & Acceptance

4.1 Order Submission

  • When you place an order on our website, you are making an offer to purchase the selected items under these Terms of Service.

4.2 Order Confirmation

  • A binding contract is formed only after your payment is successfully processed and we send you an order confirmation email. This email will include your order details and confirmation of acceptance.

4.3 Right to Cancel or Refuse Orders

  • We reserve the right to cancel, limit, or refuse any order for reasons including (but not limited to):
    • Stock unavailability
    • Pricing or product description errors
    • Suspicion of fraudulent activity
    • Delivery restrictions
    • Inaccurate information was provided during checkout

If an order is cancelled by us, you will receive a full refund to your original payment method.

4.4 Personal Use Only

  • Products purchased from Bella Decore are intended for personal, household use only. Reselling or commercial use is not permitted unless we provide written authorization.

4.5 Order Modifications

  • You may request modifications (address updates, product changes) within 24 hours of placing your order, provided it has not yet entered fulfillment. Once the order begins processing or has been dispatched, changes may no longer be possible.

5. Pricing & Payment

5.1 Currency

  • All prices listed on our website are shown in Great British Pounds (GBP).

5.2 VAT Included

  • All prices shown include applicable UK VAT unless stated otherwise.

5.3 Payment Authorization

  • By submitting your payment details, you confirm that:
    • You are legally authorized to use the selected payment method.
    • The payment information provided is accurate and complete.
    • Your bank or payment provider will honour the charge.

5.4 Accepted Payment Methods

  • We currently accept:
    • Visa
    • MasterCard
    • American Express
    • PayPal
    • Apple Pay
    • Google Pay
    • Shop Pay
  • All available payment options will be displayed during checkout.

5.5 Pricing Changes

  • Prices may be updated or adjusted at any time. However, the price displayed at checkout will always be the final price you pay.

5.6 Payment Security

  • All payments are processed through secure, encrypted gateways. Bella Decore does not store complete payment card details on our servers.

6. Shipping, Delivery & Risk of Loss

6.1 Processing Time

  • Orders are generally processed within 1-4 business days (Monday to Friday).
    Orders placed after 17:00 GMT may begin processing the following business day.

6.2 Delivery Timeframes

  • Standard delivery within the United Kingdom typically takes:
    • Transit Time: 8-11 business days
    • Estimated Total Delivery Time: 9-15 business days from the date of order
  • Deliveries to rural or remote areas may require additional time.
    UK bank holidays may extend delivery times by 1-2 business days.

6.3 Fulfilment Origin

6.4 Delivery Partners

  • We work with trusted shipping carriers, which may include:
    • Royal Mail
    • DPD
    • DHL
    • Parcelforce
  • The carrier used for your order depends on parcel size, weight, and destination.

6.5 Tracking Information

  • Tracking details are emailed to you once your order has been dispatched.
    Please allow up to 2 business days after receiving your order confirmation for tracking updates to become active.

6.6 Delivery Method & Safe Drop

  • Most deliveries are completed through safe drop-off, where the courier leaves your parcel in a secure location such as a porch, parcel box, or designated safe area.
  • Photo proof may be provided by the courier.
  • In areas requiring a signature, the courier will generally make 1-2 delivery attempts.

6.7 Undeliverable or Returned Parcels

  • If the courier cannot complete the delivery:

    • The parcel may be redirected to a local collection point, or

    • Returned to our warehouse

  • If returned to us, our team will contact you to arrange redelivery.
    No additional fees apply for packages returned by the courier.

6.8 Incorrect or Incomplete Addresses

  • Customers are responsible for ensuring shipping information is accurate.
    • Address changes may be requested within 24 hours of placing the order.
    • Once the order enters fulfillment, address changes may not be possible.
    • If an incorrect address leads to non-delivery, we may not be able to reroute the parcel.
  • Always review your order confirmation email and contact us immediately if a correction is needed.

6.9 Risk of Loss

  • Risk of loss transfers to you once the package has been handed to the courier.
    If tracking shows the order as delivered but you cannot locate it, please contact us so we can help investigate with the courier.

7. Returns & Exchanges (UK Standards)

We follow all UK consumer protection regulations, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

7.1 Return Window

You may return eligible items within 30 days of receiving your order. This includes change-of-mind returns, as long as the item meets the required return condition.

7.2 Condition of Returned Items

To qualify for a return, items must be:

  • Unused
  • Unaltered
  • In their original or equivalent protective packaging
  • Returned with all included parts, accessories, and inserts

Fragile Products

Many Bella Decore items include glass, ceramics, stone-inspired elements, or electrical components.

Because of this:

  • Original packaging is highly recommended, as it is designed specifically to protect the product
  • If the original packaging is not available, a similar-sized box with adequate protective padding (foam, bubble wrap, etc.) must be used

Returns damaged due to inadequate packaging may not be eligible for a refund.

7.3 Return Authorization (RMA Required)

All returns require a Return Merchandise Authorization (RMA) before being shipped back.

We share warehouse facilities with other brands, so packages without an RMA number cannot be identified and may be rejected or delayed.

To request an RMA, email: support@belladecore.com

7.4 Return Costs

Damaged, defective, or incorrect items:

  • We cover 100% of the return shipping cost
  • In most cases, we ship a replacement immediately without waiting for the original to be returned

Change of mind/preference returns:

  • The customer is responsible for return shipping costs
  • We will provide the correct return address and instructions with your RMA
  • No restocking fees are charged for any returns.

7.5 Return Shipping Method

We recommend using a tracked service from Royal Mail, DPD, DHL, or Parcelforce.

All returns must be sent to our UK fulfilment facility
Return Destination:
Bella Decore - Fulfilment Center Line #104 
13 Chelsea St, New Basford, Nottingham NG7 7JG, UK

7.6 Refund Timeline

Refunds are issued to your original payment method within 7 business days after we receive and inspect your returned item.

If a refund does not appear after 7 business days, please check with your bank or card issuer, then contact us for help.

7.7 Exchanges

For defective/damaged items:

  • Replacement is shipped immediately

  • Return may or may not be required depending on the situation

  • If required, we provide a prepaid return label

For change-of-mind exchanges:

  • Send back the original item first

  • Once received and inspected (up to 48 hours), a new item will be dispatched using our standard shipping times

7.8 Lost or Damaged Return Shipments

Customers are responsible for returns during transit.
If a return parcel is lost or damaged:

  • You must file a claim with the courier

  • We will assist as much as possible to reach a fair resolution

7.9 Order Cancellations

You may cancel your order within 24 hours if it has not entered fulfillment.

Once the order is processed or shipped, cancellation may not be possible.
You may still return the item within the standard return window after receiving it.

8. Your Statutory Rights

Nothing in these Terms limits or affects your statutory rights under UK law.
Your rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, and any other applicable consumer protection legislation remain fully in place.

If any part of these Terms conflicts with your legal rights, your statutory rights will always take precedence.

Bella Decore fully complies with all UK consumer protection standards, and our Returns & Refund Policy is designed to align with and support these rights.

9. Third-Party Links & Resources

Our website may include links to third-party websites, blogs, or resources related to home décor inspiration, lighting guides, or interior design ideas. These links are provided for informational purposes only.

When you access third-party links, you do so at your own discretion and are subject to the terms and privacy policies of those websites.

10. User-Generated Content

By submitting reviews, photos, installation images, décor styling ideas, or any other content (“User Content”) to Bella Decore, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, display, and share this content for marketing and promotional purposes. This includes use on our website, social media pages, and advertising materials.

You agree that:

  • All submitted content is your original work
  • You own the rights to the content, and it does not infringe on any third-party rights
  • Your submissions are accurate, respectful, and appropriate
  • We may moderate, edit, or remove content that violates our guidelines or applicable UK laws

We will never edit customer reviews to change their meaning, sentiment, or rating. Only formatting or spelling adjustments may be made for clarity.

For further details on how we handle personal data associated with user submissions, please refer to our Privacy Policy.

11. Prohibited Activities

You agree not to use our website, products, or Services for any unlawful or harmful purpose. This includes, but is not limited to:

  • Violating any applicable UK, EU, or international laws
  • Uploading or transmitting viruses, malware, or harmful code
  • Attempting to breach or test the security of our website, servers, or customer data
  • Misrepresenting your identity or attempting to defraud Bella Decore or other customers
  • Infringing on any intellectual property rights belonging to us or third parties
  • Interfering with the proper functioning of the website, including automated scraping or data extraction
  • Using our products for commercial resale without written permission
  • Submitting false, misleading, or defamatory reviews or claims

Any breach of this section may result in termination of your access to our Services and could lead to legal action where required.

12. Intellectual Property

All content available on this website, including product images, graphics, text, logos, videos, design elements, and digital materials, is the exclusive property of Bella Decore or its licensed partners. This content is protected under UK copyright, trademark, and intellectual property laws.

You may not:

  • Copy, reproduce, or republish any content

  • Distribute, modify, or create derivative works

  • Use our product photos, descriptions, or branding for commercial purposes

  • Use any Bella Decore, logos, or brand elements without prior written permission

Limited personal use is permitted solely for browsing, purchasing, or reviewing our products. Any unauthorized use of our intellectual property may result in legal action.

13. Disclaimer

Our products and website are provided on an “as is” and “as available” basis, except where specific protections are required under UK consumer law.

While we take great care to ensure quality, accuracy, and safe packaging, we do not guarantee that:

  • The website will operate without interruption or errors
  • Colours, textures, or natural materials (such as stone or wood) will appear exactly the same on all screens
  • Products will meet your expectations if used outside of their intended purpose
  • Delivery times will never be affected by courier delays, weather, or seasonal demand

Bella Decore does not provide any warranties, express or implied, beyond those required by UK consumer protection regulations, including the Consumer Rights Act 2015.

If you are not satisfied with a product, you are always protected by our 30-day return policy as outlined in our Return & Refund Policy.

14. Limitation of Liability

To the fullest extent permitted by UK law, Bella Decore shall not be liable for any indirect, incidental, or consequential damages arising from:

  • Your use of our website or products
  • Delayed, lost, or misdelivered shipments
  • Minor variations in colour, texture, or natural material patterns
  • Improper installation or misuse of lighting or décor items
  • Third-party actions, including courier handling beyond our control

This limitation applies even if you have informed us of the possibility of such damages.

Nothing in these Terms limits or excludes any rights you are entitled to under UK consumer protection laws. Where UK law requires certain protections (such as refunds for defective items), those protections always take priority.

15. Indemnification

You agree to indemnify and hold Bella Decore harmless from any claims, damages, or expenses arising from your breach of these Terms or misuse of the Service.

16. Governing Law

These Terms of Service are governed exclusively by the laws of England and Wales.

Any disputes, claims, or legal proceedings arising from your use of our website or products will fall under the exclusive jurisdiction of the courts of England and Wales.

Nothing in this section affects any rights you may have under applicable UK consumer protection legislation.

17. Changes to Terms

Bella Decore reserves the right to update or modify these Terms of Service at any time.
When changes are made, the “Last Updated” date at the top of this page will be revised.

We encourage you to review this page periodically.
Your continued use of our website or services after any updates constitutes your acceptance of the revised Terms.

 

Store Information

Operating Name: Bella Decore
Email: support@belladecore.com
Address: 13 Chelsea St, New Basford, Nottingham NG7 7JG, UK
Phone: +44 7520 620260
Contact Form: Contact Us page
Customer Service Hours: Monday–Saturday | 9:00–18:00 (GMT – London)
Response Time: 12–24 hours